Kenya help and WinWin contacts
You can reach our team by e-mail, live chat, phone, WhatsApp or Telegram, and on our official social pages. We support English and Kiswahili. You can write to our WinWin email address if you prefer mail, or call the WinWin number on this page. Live chat replies in about 2 minutes, and e-mail replies within 12 hours on average.
Find the WinWin contact number and email
You may contact us for partnerships, media or marketing queries, affiliate onboarding, corporate or legal details, or investor proposals. If you have account or game questions, our team will guide you to the best channel.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat | In the app: Help > Live Chat. On the site: use the chat bubble at the bottom right. Available 24×7. | Urgent issues, account access, deposits, withdrawals, KYC, bet or game errors. |
| E-mail support | [email protected] | Detailed cases, documents, screenshots, account recovery, responsible gaming requests. |
| Phone support | Kenya helpline: +254 709 000 000. Hours: 08:00 to 23:00 EAT daily. Standard network rates apply. | Time-sensitive account or payment matters when you prefer a call. |
| Tap the WhatsApp icon in the app or the site footer to open chat. | Short updates, simple queries, checking ticket status. | |
| Telegram | Tap the Telegram icon in the app or the site footer to start messaging. | Service updates and quick account questions. |
| X (Twitter) | Open the X icon in the footer and send a DM to our official page. | General questions. Do not share personal data in public. |
| Use the Facebook icon in the footer to message our official page. | General guidance and basic support. Sensitive cases move to e-mail. | |
| Use the Instagram icon in the footer to send a message. | General queries. We will shift private data to secure channels. | |
| Contact form | On the site: Help > Contact Us page. | Any non-urgent request. We reply by e-mail. |
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