1
Open the registration form
Click “Sign up” below.
WinWin register, sign in and verify in Kenya
Welcome to WinWin, a real-money casino and sportsbook for Kenya.
Registration creates your account for deposits, bets, games, and withdrawals; login lets you play and track bets on the site and app.
Verification adds security, protects your funds, and confirms withdrawals to your number or bank.
You also get a 200% Casino Welcome Bonus plus 150 Free Spins, and support is here if you need help.
How to sign up and register on WinWin
You can finish the WinWin registration online in minutes.
Choose a quick form by mobile number or a full form by email.
Steps
2
Choose method
Mobile number sign up or email sign up.
3
Enter details
Your Kenyan mobile number (+254), email (optional), and create a strong password.
4
Confirm age and terms
Tick the box and accept the rules.
5
Verify OTP
Enter the SMS code sent to your number.
WinWin app registration steps
Registration on the mobile app follows the same process as the website, and you stay signed in for faster access.
OTP may auto-fill on Android if you allow SMS read permissions.
Steps
1
Open the app
Tap “Register” on the home screen.
2
Pick method
Mobile number or email.
3
Enter details
Number, strong password, and promo code (optional).
4
Complete OTP
Allow SMS auto-fill or type the code.
5
Set preferences
Choose limits and your sport/casino interests.
Registration requirements for Kenya players
You must meet a few rules to create an account.
Your personal details should match your documents for verification.
Use a working Kenyan mobile number for security and payments.
Duplicate accounts are not allowed on this platform.
- Age 18+: Gambling by minors is prohibited in Kenya.
- Valid ID: Kenyan National ID, passport, or driving licence may be required for checks.
- One account: Only one account per person, device, address, and payment method.
- Mobile number in your name: Use a number you control for OTP and withdrawals.
- Accurate information: Mismatches or false data can lead to limits or closure.
Account verification steps in Kenya
Verification is required by local rules and protects your account from misuse.
It enables full deposits and withdrawals and helps faster support.
Start your WinWin account verification soon after sign up to avoid delays.
Verification stages
1
Mobile number check
Enter the OTP sent by SMS to confirm your contact.
2
Personal info
Provide legal name, date of birth, and address as on your ID.
3
ID upload
Submit a clear photo of your Kenyan ID, passport, or driving licence.
4
Selfie or liveness
Take a selfie so the system can match it to your ID.
5
Address proof (if requested)
Upload a recent utility bill or bank statement.
Login to your account
Use the WinWin account login to access games, bets, and your wallet securely.
Steps
1
Open login
Tap “Login” at the top of this website or on the app home.
2
Enter credentials
Use your mobile number or email and your password.
3
Two-step check (if enabled)
Enter the SMS code or authenticator code.
4
Start playing
Open sportsbook or casino from the main menu.
Welcome bonus details for new players
New users can get a casino offer and a sports offer after registration.
The casino offer is 200% plus 150 Free Spins on selected slots.
Sports fans get a first deposit bonus for bets.
- Casino Welcome Bonus: 200% on first deposit; Minimum deposit: KES 200; Wagering: 35x bonus; Free Spins: 150 credited in sets, FS wins 25x; Max bet during wagering: KES 100; Validity: 14 days. Terms apply.
- Sports Welcome Bonus: 100% on first deposit; Minimum deposit: KES 200; Wagering: 5x bonus; Qualifying odds: singles 1.50+, multiples overall 2.00+; Validity: 7 days. Terms apply.
How to claim your welcome bonus
After you sign in on WinWin, follow these steps to get your bonus credited.
Steps
1
Log in
Access your account from the website or app.
2
Open Promotions
Go to Profile > Bonuses and opt in to Casino or Sports.
3
Make a qualifying deposit
Pay the minimum amount using your chosen method.
4
Accept bonus
Confirm the offer and start playing within the validity period.
Registration issues and quick fixes
Here are common problems and what you can do.
Contact support if the solution does not work.
- No OTP SMS: Wait 2 minutes, tap Resend, check network, and confirm +254 format.
- ID photo is rejected: Use original colour images, no glare, show all corners, upload both sides if applicable.
- Account already exists: Use password recovery; if it is not yours, report it to support.
- Cannot complete form: Clear cache or try a different browser and retry.
- Name does not match: Update details to match your ID and submit documents for review.
Password reset and recovery
Forgot your password? You can reset it in minutes.
- Open Login and select “Forgot Password”.
- Choose method: SMS to your mobile number or an email link.
- Enter the code or click the link and set a new password.
- Log in again using your new password.
- No access to phone and email? Contact support for an identity check.
Close or delete your account
You may delete your account if you no longer play, created a duplicate, or need a break.
Here is how to request closure.
- Go to Profile > Responsible Gambling > Close Account.
- Choose reason and duration: Temporary pause or permanent closure.
- Confirm the request and ensure your balance is withdrawn.
- You will receive a confirmation once processing is complete.
FAQ
Which documents are accepted for Kenyan KYC?
Kenyan National ID, passport, or driving licence. Address proof like a recent utility bill may be requested.
How long does verification take?
Most reviews finish in a few hours. You will be notified in your account.
Can you change your registered mobile number?
Yes. Update it in Profile > Personal details and confirm a new OTP. A short review may follow.
Are VPNs allowed on the site?
Do not use VPNs. They can block access, trigger security checks, and delay withdrawals.
Which payment options are supported in Kenya?
Popular methods include M-Pesa and bank cards. See the Deposit page in your account for the current list and limits.
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