Your Safety in Focus: Responsible Play

Gambling always carries the risk of financial loss. Plan your play to protect your money and emotional health.

• Treat betting as entertainment, not a way to make income.
• Set a budget and stick to your limits.
• Decide time and loss caps before you start playing.
• Use account tools to control spending: deposit caps, stake limits, and reality checks.
• Take regular breaks to stay alert.
• Do not chase losses.
• Keep rent, food, transport, and savings separate from gambling funds.
• Avoid betting when tired, stressed, or after alcohol.
• Keep your account secure and prevent underage access. 18+ only.
• On WinWin, you can set limits, enable time reminders, or request a cool-off whenever needed.

Problem gambling can affect anyone. Watch for early signs and act quickly. Betting addiction is a serious condition that needs attention and support.

• Thinking about gambling most of the day.
• Needing higher stakes to get the same thrill.
• Chasing losses after a bad session.
• Hiding or lying about betting activity.
• Missing work, study, or family duties due to play.
• Borrowing money or selling items to fund bets.
• Feeling restless, irritable, or low when not playing.
• Repeatedly breaking your own limits.
• Using gambling to escape stress, anxiety, or sadness.
• Failed attempts to cut down or stop.

Change is possible. Use structured actions and the safety tools available to you on the platform.

• Set strict daily, weekly, or monthly deposit and loss limits.
• Activate reality checks and session time reminders.
• Take a short time-out or cool-off when urges rise.
• Request self-exclusion for a longer break from access.
• Review your account history to learn patterns and triggers.
• Remove saved payment methods and reduce easy access to funds.
• Unsubscribe from marketing to reduce betting cues.
• Install blocking software such as BetBlocker or Gamban on your devices.
• Share your plan with a trusted friend or family member for support.
• Contact WinWin support for guidance on limits, cool-offs, and self-exclusion.

Independent support can be useful. These organisations offer information, counselling, or online help for gambling harm and mental health.

• NACADA (National Authority for the Campaign Against Alcohol and Drug Abuse) – guidance and treatment referrals: nacada.go.ke
• Betting Control and Licensing Board (BCLB) – regulatory information and complaint process: bclb.go.ke
• Gambling Therapy – free global online support and live chat: www.gamblingtherapy.org
• Gamblers Anonymous – peer support and online meetings: www.gamblersanonymous.org/ga
• Befrienders Worldwide – directory of emotional support helplines, including Kenya: www.befrienders.org
• Africa Mental Health Foundation (Kenya) – counselling and resources: amhf.or.ke

If you feel your betting is out of control, you can contact WinWin support for confidential assistance. Our team can guide you on tools, limits, and account restrictions.

• Live Chat on the website or in the app.
• Help Centre web form for email support.
• In-app Responsible Gaming request for limits or self-exclusion.
• Call-back request submitted through the Help Centre.
• Direct messages on verified social media pages.