Kenya terms for using WinWin services

By creating an account, you confirm you have read these Terms and you accept that they form a binding legal agreement for your use of our services in Kenya.

Eligibility and registration

• You must be at least 18 years of age and legally capable under the laws of Kenya.
• Betting is allowed only where it is not prohibited by law. You must not use the services if you are in a restricted jurisdiction.
• One account per person. Duplicate accounts may be closed, and bets voided.

Changes to terms

• We may revise these Terms to reflect legal or operational changes. Updated terms take effect from publication on the website or the app.
• Continued use of your account after changes means you accept the updated Terms.

Proper platform use

• You shall not engage in fraud, arbitrage using multiple accounts, collusion, bot use, or any act that undermines event integrity.
• You must provide accurate information during registration and keep it current.

Content and intellectual property

• All site content, odds displays, software, and trade marks are protected. You receive a limited licence to use the services for personal, non-commercial betting.
• Any unauthorised copying, scraping, redistribution, or reverse engineering is prohibited.

Liability limits

• Services are provided on an as-available basis. Interruptions may occur due to network issues, maintenance, or events beyond our control.
• To the extent permitted by Kenyan law, our aggregate liability for any claim is limited to the amount of the relevant bet, or the balance in your account at the time the claim arose, whichever is lower.
• Nothing excludes liability for fraud or where Kenyan law does not allow exclusion.

Account suspension and termination

• We may suspend or close an account for legal, security, or responsible gambling reasons, or for breach of these Terms.

Governing law and dispute resolution

• These Terms are governed by the laws of Kenya, including the Betting, Lotteries and Gaming Act and guidance from the Betting Control and Licensing Board.
• Courts of Kenya have jurisdiction, subject to any mandatory dispute processes under Kenyan law.

Eligibility to bet

• You must be 18+ and hold an active, verified account. Betting is allowed only when you are located where such activity is legal.

Bet placement and acceptance

• A bet is accepted when the bet slip confirms acceptance and a unique Bet ID is generated. If a technical failure interrupts processing, the bet is not valid unless it appears in your bet history.
• We may refuse, limit, or partially accept any bet before acceptance. Stakes and potential returns are displayed on the bet slip.

Minimum and maximum stakes; payout caps

• Minimum and maximum stakes are shown at the time of placing the bet. Event or market limits and maximum payout caps may apply. Limits can vary by event, market type, and account history.

Odds and price changes

• Pre-match and in-play odds may change before acceptance. Once accepted, the odds are fixed for that bet, subject to correction of palpable error.

Settlement and results

• Bets are settled using the official result declared by the relevant governing body at the venue, or the authoritative source specified in market rules.
• Market rules define whether extra time, super overs, or penalties count. Dead-heat rules apply where outcomes tie.

Event changes, postponement, and cancellation

• If an event is postponed, abandoned, or relocated, settlement follows the specific market rules. Where a market rule does not specify the timeframe, the bet may be voided and stakes returned.

Errors and voids

• If an obvious error occurs in odds, event details, or settlement data, we may correct the error or void the affected bet. Good-faith action will be taken to minimise impact.

Restrictions and fair use

• Syndicate activity, placing bets on behalf of others, account sharing, use of automated scripts, and exploitation of bonuses are not allowed.
• Cash Out, if offered, is not guaranteed and may be unavailable during suspensions or rapid price movements.

Bonus and free bet rules

• Free bets or bonus stakes are governed by their specific promotion terms. Returns from a free bet generally exclude the stake. Wagering and expiry conditions apply as stated in the offer.

Disputes

• Raise any settlement query promptly after the event. If unresolved through our complaints process, you may seek guidance from the Betting Control and Licensing Board as per Kenyan law.

Funding your account

• Accepted methods include mobile money (M-Pesa and Airtel Money), bank transfer, and cards where available. Availability may vary by device and compliance status.
• The name on your payment method must match your registered account name. Third-party payments are not allowed.

Limits, fees, and currency

• Minimum and maximum deposit or withdrawal limits are displayed in the cashier at the time of the transaction.
• Fees charged by payment providers may apply. Any platform fee will be shown before you confirm the transaction.
• Account currency is Kenyan Shilling (KES or KSh), unless stated otherwise.

Processing times

• Deposits generally credit immediately after provider confirmation. Delays can occur due to network or security checks.
• Withdrawals are processed to the original funding method where possible. Mobile money withdrawals typically complete within a short period after approval, while bank transfers may take longer depending on bank schedules and compliance reviews.

KYC, AML, and security checks

• Before a first withdrawal, and at any later time, we may require identity verification, proof of address, mobile wallet ownership confirmation, and source of funds documentation.
• Transactions may be held pending completion of checks under Kenyan AML requirements.

Transaction restrictions

• We may set daily, weekly, or monthly limits and apply method-specific caps based on risk and provider rules.
• If a chargeback or reversal occurs, we may suspend the account and recover any associated costs from your balance.

Bonus-related restrictions

• Where bonus funds or free bets are used, wagering requirements and other conditions must be satisfied before a withdrawal of related winnings.

Cancellations and reversals

• A pending withdrawal request can be cancelled by you until processing starts. Deposit reversals are not guaranteed and may be declined if funds have been used for bets or if required to meet AML obligations.

Commitment to safer betting

• Betting should be entertainment, not a way to earn income. You are responsible for how you use your account and for staying within your limits.

Control tools

• Deposit, stake, and loss limits configurable by day, week, or month.
• Time-outs and session reminders to help you read your activity.
• Self-exclusion for defined periods or permanently. During exclusion, the account is inaccessible and new registration is blocked.
• Risk self-assessment to help you review betting patterns.

Practical guidance

• Set a budget before you place a bet. Do not chase losses. Avoid betting under stress or after alcohol.

Support and resources

• Gamblers Anonymous: peer support resources and local meeting information via the international website.
• GamCare: self-help tools, live chat, and guidance accessible online.
• Befrienders Worldwide: contacts for emotional support in crisis situations.
• Local counselling or a licensed mental health professional in Kenya can provide confidential assistance.

Underage betting

• Access by minors is prohibited. If underage use is detected, the account will be closed and any bets voided to the extent permitted by law.

Legal framework and obligations

• We comply with Kenyan laws aimed at preventing money laundering and terrorism financing, including the Proceeds of Crime and Anti-Money Laundering Act and related regulations, and applicable sanctions requirements.

Know Your Customer (KYC)

• Verification may include government ID, selfie or liveness check, proof of address, mobile wallet ownership proof, and where necessary, source of funds or source of wealth information.
• Screening is undertaken against sanctions, watchlists, and politically exposed person lists.

Monitoring and detection

• Automated and manual reviews monitor deposits, withdrawals, bets, and bonuses for unusual patterns, including structuring, rapid cycling of funds, third-party payments, or betting designed to avoid risk.
• Where suspicious activity is detected, we may request additional documents, delay transactions, or apply restrictions.

Consequences of policy breaches

• We may freeze balances, block transactions, or close the account if required for AML reasons or to comply with legal directions.
• Suspicious Matter Reports may be filed to the Financial Reporting Centre of Kenya as required by law.

Prohibited conduct

• You must not misrepresent your identity or location, use someone else’s payment method, or attempt to use bonuses to disguise the movement of funds.

Compliance

• We process personal data in line with the Kenya Data Protection Act, 2019 and its Regulations, and apply privacy-by-design measures across our services.

Data we collect

• Registration and account data: name, date of birth, national ID or passport, contact details, and registration information.
• Technical data: device identifiers, IP address, app telemetry, and cookie data.
• Location indicators where required to assess whether betting is allowed.
• Financial and transaction data: deposits, withdrawals, and account balance movements.
• Betting history: markets, odds, stakes, results, and bonuses used.
• Compliance data: KYC documents, sanctions and PEP screening outcomes.

How we use personal data

• To provide and operate your account and services, process payments, settle bets, and manage bonuses.
• To meet legal obligations under betting, AML, and tax laws in Kenya.
• To prevent fraud and ensure platform security.
• To personalise content such as event displays, market preferences, and responsible gambling messaging.
• Marketing communications are sent only where you consent or where permitted by law. You can change preferences at any time.

Lawful bases

• Contract, legal obligation, legitimate interests, and consent for specific activities like optional marketing.

Sharing and transfers

• Personal data may be shared with payment providers, KYC services, analytics and security vendors, regulators, and law enforcement where required.
• If data is transferred outside Kenya, appropriate safeguards such as contractual clauses are implemented.

Retention

• Data is retained for the period necessary for the stated purposes and to meet legal duties. AML-related records are retained for the period required by Kenyan law.

Your rights

• You may request access, correction, deletion, restriction, portability, or object to processing. You may withdraw consent where processing is based on consent.
• You can lodge a complaint with the Office of the Data Protection Commissioner in Kenya.

Cookies and similar technologies

• Cookies help us maintain your session, measure performance, and tailor content. You can manage cookies in your browser or device settings, though some features may not function if disabled.

Our security measures

• Transport Layer Security protects data in transit, and sensitive data is encrypted at rest. Passwords are hashed and salted.
• Multi-factor authentication using one-time passwords can be enabled to secure your account.
• Access to systems is restricted based on role, and activity is logged and monitored. Independent reviews and security testing are conducted regularly.

Fraud prevention and monitoring

• Continuous monitoring detects unusual logins, device changes, or suspicious betting and payment events. We may pause activity to complete checks.

Incident response

• In the event of a data incident, we take steps to contain and assess impact and will notify the Office of the Data Protection Commissioner and affected users where Kenyan law requires.

Your responsibilities

• Keep login credentials and OTPs confidential. Use a strong password, update your device software, and sign out after each session. Inform support immediately if you suspect unauthorised use of your account.